Privacy policy
At Zephyr Therapies, we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable privacy laws. Here at Zephyr Therapies we maintain the highest level of confidentiality. For child and teenage clients, parent consent is required for assessments, therapy and sharing information to other therapists, doctors etc. In handling your personal information, we will comply with the Privacy Act 1988 (Cth) (Privacy Act) and with the thirteen Australian Privacy Principles in the Privacy Act.
1. Information We Collect
We may collect personal information of you and/ or your child when you interact with our services, such as your name, address, email address, phone number, medical history and NDIS details, and any other information necessary for providing services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Occupational Therapy Services: To assess, and develop individualised treatment plans for you or your child’s therapy needs.
- Communication: To send you updates, appointment reminders, and relevant information about you or your child’s therapy.
- Billing and Payment Processing: To process payments for services rendered.
- Compliance with Legal Obligations: To fulfill any legal, regulatory, or contractual obligations.
3. How We Protect Your Information
We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect it. This includes:
- Encryption of sensitive data.
- Restricting access to personal data to authorized personnel only.
- Regular monitoring and auditing of our systems to ensure the security and confidentiality of your information.
4. Sharing Your Information
We will not share your personal information with third parties except in the following circumstances:
- With Your Consent: We may share information with other healthcare providers or professionals involved in your child’s care (e.g. paediatrician, speech pathologist, teacher) when necessary and with your approval.
- For Legal Compliance: We may disclose your personal information if required by law or in response to a legal process, such as a subpoena or court order.
- Service Providers: We may share personal information with third-party service providers who assist us in delivering our services (e.g., billing processors). These service providers are obligated to protect your data and use it only for the purposes of providing services to us.
5. Your Rights
You have the right to:
- Access and Update Your Information: You may request access to the personal information we hold about you and your child. You can also ask us to update or correct any inaccuracies.
- Request Deletion: You may request that we delete your personal information, subject to certain legal and regulatory exceptions.
- Withdraw Consent: If we rely on your consent to process certain data, you may withdraw your consent at any time, although this may impact the services we provide.
- Data Portability: You can request a copy of your child’s personal data in a machine-readable format.
6. Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely dispose of it.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
Zephyr Therapies